General Transcript Questions

How do I request a transcript?

How much does a transcript cost?

Can I request that my transcript request be expedited?

I have a hold on my account. Can I receive a transcript?

Can I receive an unofficial copy of my transcript?

Why do I need to provide consent?

When is my credit card charged?

I cannot log into my account.

General Electronic Transcript Questions

What is an electronic transcript or eTranscript and how does it work?

How can I be sure an electronic transcript is real?

Why does my eTranscript say COPY OF OFFICIAL TRANSCRIPT when I print it?

Who accepts PDF transcripts?

Can I forward a PDF transcript to someone else?

What file formats do you accept for user supplied attachments?

General eTranscript Document Download and Opening Questions

How long does the recipient have to download my PDF transcript?

What if the recipient does not receive the email required to download the PDF transcript?

What is a certified PDF?

What do I need to open a certified PDF?

What are the possible restrictions on a certified Adobe PDF?

Why am I receiving blank emails?

 

How do I request a transcript?

All requests are completed online. We do not accept phone, email, or fax requests.

 

How much does a transcript cost?

Transcripts are $5 each; however, there are additional shipping charges for paper transcripts:

Standard USPS – $2.50

International USPS – $5.00

FedEx Overnight Domestic – $25.00

FedEx Delivery International – $47.50

 

Can I request that my transcript request be expedited?

Official electronic transcript requests are processed within 1-3 business days after the order has been placed and are the fastest way to receive your transcript. If you need a paper copy of your transcript sent via expedited delivery, you can select this option from the Mailing Method drop-down menu on the transcript ordering page. Please be aware that shipping and handling fees will be applied to your order for expedited shipping.

 

I have a hold on my account. Can I receive a transcript?

A transcript will not be released until your hold has been cleared.

 

Can I receive an unofficial copy of my transcript?

Unofficial transcripts are only available to current students. These are available on myPSC by clicking the View Unofficial Transcript link.

 

Why do I need to provide consent?

The Family Educational Rights and Privacy Act (FERPA) is a Federal Law that protects the privacy of student education records. Generally, schools must have written permission from the student in order to release any information from a student’s education record. During the order process, you will be asked to provide consent.

 

When is my credit card charged?

When your order is initially placed, your credit card will be authorized for the purchase amount; however, it will not be charged until the document has been delivered.

 

I cannot log into my account.

If you originally logged in from myPSC, then make sure you are entering the password into the correct site. The transcript ordering site will not necessarily have the same password as your myPSC account. If you are not receiving a password reset email, first make sure you are entering the correct email address. If that is not the case, check your spam folder.

 

What is an electronic transcript or eTranscript and how does it work?

An electronic transcript or eTranscript is a certified PDF of your official transcript. Peru State College has partnered with Parchment to securely process your transcript request. Recipients of the official eTranscript receive an email with instructions on how to retrieve the document from our secure website. Official eTranscripts can be sent to any valid email address.

 

How can I be sure an electronic transcript is real?

Peru State College’s official eTranscript is a certified PDF that displays a blue ribbon on the notification bar across the top of Adobe Reader, ensuring the recipient that the digital signature is authentic and the contents of the eTranscipt have not been altered. Recipients of PSC’s official eTranscript must use Adobe Reader to view the transcript.

 

Why does my eTranscript say COPY OF OFFICIAL TRANSCRIPT when I print it?

An eTranscript is considered official in PDF format only. If printed, the words COPY OF OFFICIAL TRANSCRIPT will appear to indicate that the paper copy is not an official institutional document.

 

Who accepts PDF transcripts?

PDF transcript delivery is becoming increasingly common. However, before requesting PDF transcript delivery, you should verify that the recipient will accept an electronic transcript. Additionally, it is important that you verify the appropriate email address for transmission of the transcript.

 

Can I forward a PDF transcript to someone else?

Each transcript issued in PDF format has warnings that the document is intended for the recipient only. In addition, the email notification to the recipient states the same. Peru State College will not certify the authenticity of any PDF transcript that has been replicated or forwarded to any person or organization other than the intended recipient.

 

What file formats do you accept for user supplied attachments?

The preferred format is PDF or jpeg, but we accept almost any format.

 

How long does the recipient have to download my PDF transcript?

The recipient has 30 days to download your PDF transcript before it expires. Recipients who have not downloaded your PDF transcript receive a reminder email a few days prior to expiration.

 

What if the recipient does not receive the email required to download the PDF transcript?

Please have the recipient check their junk mail for the email.

 

What is a certified PDF?

The official transcript has been digitally signed and therefore contains special characteristics. If this document has been issued by Peru State College and for optimal results, we recommend that it be viewed with the latest version of Adobe Acrobat or Adobe Reader; it will reveal a digital certificate that has been applied to the transcript. This digital certificate will appear in a pop-up screen or status bar on the document, display a blue ribbon, and declare that the document was certified by Peru State College with a valid certificate issued by GlobalSign CA for Adobe. This document certification can be validated by clicking on the Signature Properties of the document.

 

What do I need to open a certified PDF?

In order to open a certified PDF, the free Adobe Reader must be installed. Click here to download the latest version of the free Adobe Reader.

 

What are the possible restrictions on a certified Adobe PDF?

As an authentic PDF this document has embedded restrictions specified by the creator that may or may not allow for the following:

  • Alteration of content
  • Copying and extracting content
  • Limited viewing privileges

It is important to note that the use of this document may be monitored. The rights are subject to revocation. To learn more about secure PDFs, please visit www.Adobe.com.

 

Why am I receiving blank emails?

This behavior is caused by the security settings on some mail applications, such as Microsoft Outlook. The email is not actually blank, rather the mail client is suppressing the image in the email and displaying a large blank box instead. If you scroll down, the email text will appear. To fix this issue try the following:

  • Scroll down and the mail text will appear.
  • Right click on the blank image box and select “Download Pictures.” You can also select “Add Sender to the Safe Sender’s List” so that future emails will appear correctly.
  • The Image will appear in normal size and the email text will be visible. This computer must be connected to the network in order to open this document.
  • Your permission to open this document offline has expired. Make sure this computer is connected to the network and the Adobe LiveCycle. The reason is because the recipient is behind a firewall (school, company, military, etc) that is preventing the PDF from contacting our security servers.
  • One resolution is to have them try to open it on a separate network such as their home.