Peru State Assistant Professor Greg Galardi Published in Community Policing Dispatch
(Peru, Neb.) Dr. Greg Galardi, a Peru State College (PSC) assistant professor of criminal justice and retired Papillion, Neb., police lieutenant, was published in the August 2009 edition of the Community Policing Dispatch.
The Community Policing Dispatch, which focuses on current trends and practices in community policing, is the electronic publication of the Community Oriented Policing Services (COPS) office and is distributed to 10,000 law enforcement agencies, educational institutions, government offices and individuals throughout the United States. The COPS office operates under the auspices of the U.S. Department of Justice.
Galardi’s article, titled “Behaviorist or Bureaucrat? Surveying the Surveyors in Policing,” focuses on the uses of citizen satisfaction survey results by city police agencies serving populations under 250,000 citizens. The purpose of the research was examination of how city police agencies located across the United States used the results of citizen satisfaction surveys for organizational and individual change. Results of the research revealed law enforcement executives still used survey results both as a bureaucratic reporting measure, while many other agencies have begun providing officers an opportunity for reflection through review of reported perceptions from citizens.
Galardi said, “We have only hit the tip of the iceberg in understanding how the results of citizen satisfaction surveys are used by law enforcement agencies. Law enforcement executives are increasingly becoming more interested in understanding why citizens perceive law enforcement agency members and the services provided by the agency as they do, rather than a compilation of descriptive statistics to report community perception. Law enforcement officers initiating change within law enforcement agencies based on survey results in a community policing environment requires careful consideration of constituent viewpoints while balancing employee and organizational concerns.”