When responding to us by email about a technical problem you are having within Blackboard, providing the following information will help speed-up the troubleshooting process:

• Course (ex: BUS 335-49A, EDUC 601-49X)
• Information about your computer, operating system, and browser
  

• Type of Internet service and provider
  

• Any error messages you received; the exact wording of the message is particularly helpful.

  Example:
  

  Apache Tomcat/5.0.28 – Error report – Windows Internet Explorer

  HTTP Status 404 - /courses/1/BUS 335/db/_518910_1/Week_2.doc

  type                    Status report

  message            /courses/1/BUS 335/db/_518910_1/Week_2.doc

  description       The requested resource (/courses/1/BUS 335/db/_518910_1/Week_2.doc) is not available.

  Apache Tomcat/5.0.28

   

• A description of the problem you are having and where and when in Blackboard this problem does and does not occur.
• Is this problem intermittent or does it always occur? 
• When was the first time you had this problem? 
• Have you made any software changes updates since you were last able to use this function/feature?
• Were you able to perform this feature in Blackboard last semester?
• Does this feature/task work in your other online classes?

Back to ‘Common Issues’