Blackboard Mobile Application:
Student Guidelines for Use (DRAFT)
YouTube Tutorial:
A Student's Guide on how to create YouTube videos
See Online Resources > Student Information for additional training support.
Common Issues:
Logging In:
Username and password information for Blackboard, student email, and MyPSC
Clearing Browser Cache:
Information on how to clear your browser cache (IE, Firefox, Chrome, & Safari)
Pop-Up Blockers:
Information on how to disable your pop-up blocker for the Blackboard site
Changing your Password in Blackboard:
Once you have logged into Blackboard for the first time, we strongly recommend that you change your password.
Internet Explorer Users- 'My Blackboard' and 'Courses' Tabs Missing:
If the "My Blackboard" and "Courses" tabs fail to appear in the upper-right, top frame of your browser, you are most likely using an usupported version of Internet Explorer.
Only the 'Announcements' Page Appears:
Navigational change in Blackboard that allows students to access only their 'Announcements' page or to hide their course menu
Course Links/Buttons are Missing:
Navigational change in Blackboard that allows students to hide their course links
"Only Secure Content is Displayed" or " Security Warning" Messages
A security warning prompt will appear when trying to view outside content, such as a YouTube video.
Internet Explorer Users - Credentials When Opening MS Office Files in Blackboard
A credentials prompt will appear when trying to open Microsoft Office files in Blackboard.
Mac Users- Blank Discussion Board Posts:
Directions on how to change Visual Textbox settings in Blackboard which resolves Discussion Board problems experienced by some Mac users
HTTP Status 404 reported by Apache Tomcat/5.0.28:
Error received when uploading a document into Blackboard which has been given a file name the server does not understand
Windows 7 Users - with IE and MS Office 2010 may experience the following issues when opening Office documents from Blackboard (while using Internet Explorer):
Error recieved when opening or editing Microsoft Word documents, while using Windows 7 and Internet Explorer, in conjunction with MS Office 2010
Blank Screen in Office 2007 PowerPoint:
An issue caused by a bug in Microsoft Office 2007, when opening a PowerPoint in Blackboard
Assignments Do Not Have a Link for Completion:
The assignment links in the newest version of Blackboard no longer have a 'View/Complete' link at the bottom of assignment instructions. Students must simply click on the assignment title to complete the assignment. Note: Assignments through SafeAssign still have a 'View/Complete' link.
Troubleshooting Unknown Issues:
A list of helpful information to provide Blackboard Tech Support when asking for assistance in resolving technical issues
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Contact Us:
Email us at BBTechSupport@peru.edu or call Distance Education and Online Services at 1-888-258-5558, Monday through Friday from 8 a.m. to 5 p.m. (summer hours: 7:30 a.m. to 4:00 p.m.)
For assistance in emergency situations, please call our technical line, available daily from 9 am to 9 pm, at 1-402-274-8530.
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