Peru State College
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Technical Support
 
Blackboard Mobile Application:
Student Guidelines for Use (DRAFT)

 

YouTube Tutorial:
A Student's Guide on how to create YouTube videos

 

See Online Resources > Student Information for additional training support.

 

Common Issues:

 

 

Logging In:

Username and password information for Blackboard, student email, and MyPSC

 

Finding Your NUID:

If you do not know your NUID, these steps will walk you through retrieving it.

 

Clearing Browser Cache:

Information on how to clear your browser cache (IE, Firefox, Chrome, & Safari)

 

Pop-Up Blockers:
Information on how to disable your pop-up blocker for the Blackboard site

 

Changing your Password in Blackboard:

Once you have logged into Blackboard for the first time, we strongly recommend that you change your password.

 

Viewing Your Instructor's Feedback:

Students are able to view the instructor's exam feedback in their 'My Grades' area

 

Internet Explorer Users- 'My Blackboard' and 'Courses' Tabs Missing:
If the "My Blackboard" and "Courses" tabs fail to appear in the upper-right, top frame of your browser, you are most likely using an usupported version of Internet Explorer.

 

Only the 'Announcements' Page Appears:

Navigational change in Blackboard that allows students to access only their 'Announcements' page or to hide their course menu

 

Course Links/Buttons are Missing:

Navigational change in Blackboard that allows students to hide their course links

 

"Only Secure Content is Displayed" or " Security Warning" Messages

A security warning prompt will appear when trying to view outside content, such as a YouTube video.

 

Internet Explorer Users - Credentials When Opening MS Office Files in Blackboard

A credentials prompt will appear when trying to open Microsoft Office files in Blackboard.

 

Mac Users- Blank Discussion Board Posts:

Directions on how to change Visual Textbox settings in Blackboard which resolves Discussion Board problems experienced by some Mac users

 

HTTP Status 404 reported by Apache Tomcat/5.0.28:
Error received when uploading a document into Blackboard which has been given a file name the server does not understand

 

Windows 7 Users - with IE and MS Office 2010 may experience the following issues when opening Office documents from Blackboard (while using Internet Explorer):

Error recieved when opening or editing Microsoft Word documents, while using Windows 7 and Internet Explorer, in conjunction with MS Office 2010

 

Blank Screen in Office 2007 PowerPoint:

An issue caused by a bug in Microsoft Office 2007, when opening a PowerPoint in Blackboard

 

Assignments Do Not Have a Link for Completion:

The assignment links in the newest version of Blackboard no longer have a 'View/Complete' link at the bottom of assignment instructions. Students must simply click on the assignment title to complete the assignment. Note: Assignments through SafeAssign still have a 'View/Complete' link.

 

Troubleshooting Unknown Issues:

A list of helpful information to provide Blackboard Tech Support when asking for assistance in resolving technical issues

 

Back to the top

 

Contact Us:

 

Email us at BBTechSupport@peru.edu or call Distance Education and Online Services at 1-888-258-5558, Monday through Friday from 8 a.m. to 5 p.m. (summer hours: 7:30 a.m. to 4:00 p.m.)


For assistance in emergency situations, please call our technical line, available daily from 9 am to 9 pm CST, at 1-402-819-8181.